a post about this a couple of years ago, so I won't bother going through it again. What I DO want to do, though, is share with you an excerpt from an actual phone conversation I had this morning. This is word for word (at least, as close I can remember) how the conversation went:
You don't need to hear the beginning of the conversation. Let me just start towards the end...
CALLER: ...That fixes my problem. Thanks.
ME: No problem.
CALLER: Can you transfer me to Jeanine now? I need to ask her a question.
CALLER: You there, Bryan?
CALLER: Should I just call back?
ME: (Feeling a little indignant at the question) No. I just...I think I know how to transfer a call, but...I have to know Jeanine's extension...Let me think...What's Jeanine's extension?...
(Another Long Pause)
CALLER: Don't worry about it. I'll just call back.
ME: (Excitedly) Wait! Wait! Right below one of the buttons on my phone it says "JEANINE." I think that MIGHT be her extension. Uh, but now I don't know how to transfer you to that extension.
CALLER: Well, one button has her name on it. Is there another button that says "Transfer."
ME: Let me look...no...
CALLER: I'm calling back!...
ME: ...but there IS one that says "Transfr" without the "e." I bet if I hit THAT and then hit the button that says "JEANINE" I'll send you there!
CALLER: Makes sense.
So I'm here today with great pride to let you know that I actually DID transfer (or "transfr") a call.
Made my week!